Sory Kone

Skills and certifications
Capabilities
- Lead large IT projects in Pre-sales, Qualify and guide the needs of large customers
- Support, train, advise and assist large organizations in their ITSM strategies and service management
- Integrate quality and customer satisfaction in project management
- Work in a team, streamline / exploit information, establish a stable relationship with colleagues
Technical skills
- MS Server, Linux, WAN MPLS / LAN / ToIP Cisco, Alcatel and Skype networks
- Construction and defense of offers, Ability to communicate and formalize at different levels
Best practices and certifications
- ISO / IEC 20000 audit, ITIL® V4, V3 Capability PPO, SOA, RCV, OSA, PMI project management
- Certification Service Integration And Management SIAM®, Multisourcing Service Integration MSI
- Certification Cisco CCNA, Microsoft MCSA
Professional experience
2018 – today : Large project service management architect (Orange France)
- Coordinate the design of tailor-made service offers that meet customer needs
- Integrate all aspects of service design (SLA, availability, supplier, RACI …)
- Build operational models, negotiate costs and defend the offer to customers
- Service Architecture: integration and consolidation of technical architecture, service desk, definition of operating models or governance models, definition of service catalog, financial management and reinvoicing of IT services, management of customer / business relationships, establishment of service agreement
- Process Excellence: ITIL® maturity audit, implementation or improvement of ITIL® processes, framing and implementation of ISO / IEC 20000 processes
- MultiSourcing Service Integration: Design of a multi-vendor service integration offer on all ITIL® and SIAM® practices with a single SLA Customer integrator
- Tool Enablement: assistance in the choice of service management tool, definition of an implementation trajectory, implementation of the main ITSM tools on the market (BMC Remedy, Service Now, HP service Manager)
2018 – today : Accredited trainer by Poeplecert (Ahead Technology)
- Training on best practices and the service cycle of ITIL® services
- Prepare educational content on ITIL® best practices in service management
- Training adapted to trainees with practical cases and quizzes in each chapter
- Set up a pedagogical evaluation system before, during and after training
- Support trainees and administration during and after training
2014 – 2018 : Pre-sale service design (Orange France)
- Define the architecture of ITSM services and the architectural needs for integration with other service bricks
- Provide bid management on complex customer infrastructure integration cases
- Develop integration services and have them validated for their feasibility
- Write offers or subsets of offers in terms of service solution as part of the conduct of pre-sales projects
- Participate in the establishment of the provisional operating account for the P&L business
- Participate in the development or improvement of the IP telephony service offer
- Ensure the integration of ITSM tools and operational model for customers
- Analyze customer needs and build the most appropriate technical and financial solution
- With the sales team and the project team, achieve sales of solutions and services by showing customers their added values
2013 – 2014 : WAN/LAN network engineer (Telindus/SFR France)
- Provide support for levels 2 and 3 expertise on LAN & WAN networks
- Participate in the risk analysis of new projects
- Ensure operational and reactive support missions for customers under maintenance contracts
- Solve incident tickets in compliance with SLAs with the development of models
- Collaborate with publishers and manufacturers and ensure a technological watch
- Participate in the definition of the strategy of SFR’s backbone networks
- Define KPIs linked to the proper operation of networks
- Ensure, in collaboration with security experts, the right level of infrastructure security
2012 – 2013 : Network presales engineer (Orange France)
- Design of LAN / WAN / ToIP network architecture
- Training and technological watch on technical ranges and solutions
- Technical reference on customer projects: Costing, pre-sales project management, negotiation
- Design of technical solutions in relation to project management
- Drafting of responses to calls for tenders
- Technical support for sales representatives, including when traveling
- Presentation and defense of offers
- Monitor ongoing pre-sales until their signature and contractual finalization
- Participate in commercial and contractual negotiations
- Ensure regular reporting
2011 – 2012 : Network engineer (C-Design France)
- LAN / WAN network administration and monitoring
- Treatment, in the ITIL sense, of network infrastructure problems (analysis, reporting and proposal of remedial solutions)
University education
UPMC-INSTA-FRANCE (BAC +5)
- Computer Network Architect
UNIV- VERSAILLES (BAC +5)
- Master II Computer Network and System Engineer
UNIV-GUELMA/ALGERIE (BAC +3)
- License of Telecommunications systems
LYCEE LLS/ MALI (BAC)
- Baccalauréat Malien : Sciences
Langues
- Anglais : level B2 / C1
- Français : Natif
- Bamanan : Natif