Sory Kone

Sory Kone

Sory Kone

ITIL V 3 & 4 Accredited trainer

Secrétariat : +33 (0)4 73 78 79 38


Skills and certifications


  • Lead large IT projects in Pre-sales, Qualify and guide the needs of large customers
  • Support, train, advise and assist large organizations in their ITSM strategies and service management
  • Integrate quality and customer satisfaction in project management
  • Work in a team, streamline / exploit information, establish a stable relationship with colleagues

Technical skills

  • MS Server, Linux, WAN MPLS / LAN / ToIP Cisco, Alcatel and Skype networks
  • Construction and defense of offers, Ability to communicate and formalize at different levels

Best practices and certifications

  • ISO / IEC 20000 audit, ITIL® V4, V3 Capability PPO, SOA, RCV, OSA, PMI project management
  • Certification Service Integration And Management SIAM®, Multisourcing Service Integration MSI
  • Certification Cisco CCNA, Microsoft MCSA

Professional experience

2018 – today : Large project service management architect (Orange France)

  • Coordinate the design of tailor-made service offers that meet customer needs
  • Integrate all aspects of service design (SLA, availability, supplier, RACI …)
  • Build operational models, negotiate costs and defend the offer to customers
  • Service Architecture: integration and consolidation of technical architecture, service desk, definition of operating models or governance models, definition of service catalog, financial management and reinvoicing of IT services, management of customer / business relationships, establishment of service agreement
  • Process Excellence: ITIL® maturity audit, implementation or improvement of ITIL® processes, framing and implementation of ISO / IEC 20000 processes
  • MultiSourcing Service Integration: Design of a multi-vendor service integration offer on all ITIL® and SIAM® practices with a single SLA Customer integrator
  • Tool Enablement: assistance in the choice of service management tool, definition of an implementation trajectory, implementation of the main ITSM tools on the market (BMC Remedy, Service Now, HP service Manager)

2018 – today : Accredited trainer by Poeplecert (Ahead Technology)

  • Training on best practices and the service cycle of ITIL® services
  • Prepare educational content on ITIL® best practices in service management
  • Training adapted to trainees with practical cases and quizzes in each chapter
  • Set up a pedagogical evaluation system before, during and after training
  • Support trainees and administration during and after training

2014 – 2018 : Pre-sale service design (Orange France)

  • Define the architecture of ITSM services and the architectural needs for integration with other service bricks
  • Provide bid management on complex customer infrastructure integration cases
  • Develop integration services and have them validated for their feasibility
  • Write offers or subsets of offers in terms of service solution as part of the conduct of pre-sales projects
  • Participate in the establishment of the provisional operating account for the P&L business
  • Participate in the development or improvement of the IP telephony service offer
  • Ensure the integration of ITSM tools and operational model for customers
  • Analyze customer needs and build the most appropriate technical and financial solution
  • With the sales team and the project team, achieve sales of solutions and services by showing customers their added values

2013 – 2014 : WAN/LAN network engineer (Telindus/SFR France)

  • Provide support for levels 2 and 3 expertise on LAN & WAN networks
  • Participate in the risk analysis of new projects
  • Ensure operational and reactive support missions for customers under maintenance contracts
  • Solve incident tickets in compliance with SLAs with the development of models
  • Collaborate with publishers and manufacturers and ensure a technological watch
  • Participate in the definition of the strategy of SFR’s backbone networks
  • Define KPIs linked to the proper operation of networks
  • Ensure, in collaboration with security experts, the right level of infrastructure security

2012 – 2013 :  Network presales engineer (Orange France)

  • Design of LAN / WAN / ToIP network architecture
  • Training and technological watch on technical ranges and solutions
  • Technical reference on customer projects: Costing, pre-sales project management, negotiation
  • Design of technical solutions in relation to project management
  • Drafting of responses to calls for tenders
  • Technical support for sales representatives, including when traveling
  • Presentation and defense of offers
  • Monitor ongoing pre-sales until their signature and contractual finalization
  • Participate in commercial and contractual negotiations
  • Ensure regular reporting

2011 – 2012 :  Network engineer (C-Design France)

  • LAN / WAN network administration and monitoring
  • Treatment, in the ITIL sense, of network infrastructure problems (analysis, reporting and proposal of remedial solutions)

University education


  • Computer Network Architect


  • Master II Computer Network and System Engineer


  • License of Telecommunications systems


  • Baccalauréat Malien : Sciences


  • Anglais : level B2 / C1
  • Français : Natif
  • Bamanan : Natif